If an order is canceled after purchase but before it ships, the following applies:

Order Processing & Reservation Fee (15%)

A 15% Order Processing & Reservation Fee will be deducted from the refund.

Why this exists:

• Payment processors retain transaction fees even on instant cancellations
  
• Orders are immediately reserved, verified, and removed from inventory
  
• Fraud screening, administrative handling, and advertising costs are incurred at checkout
  

This fee is not a penalty—it reflects non-recoverable costs already incurred.

Refund issued: Original payment method, minus the 15% fee

If your item arrives damaged or defective:

• Contact us within 48 hours of delivery
  
• Reach out via live chat or email
  
• Provide clear photos/video of the issue and packaging
  

What we do:

• We ship a replacement unit or part at no cost
  
• No restocking fees
  
• No return shipping charges
  
• No hassle
  

Important: Damage claims must be reported before the item is used.

If you decide the product isn’t right for you:

30-Day Return Window

Restocking Fee: 8%

This fee:

• Covers return shipping, inspection, testing, and repackaging
  
• Includes all logistics—no separate shipping charge
  

Applies only if the item is:

• Unused
  
• In original packaging
  
• In resellable condition
  

Refund issued: Original payment method, minus 8%

For return requests made after 30 days but within 60 days of delivery, and subject to approval:

Extended Restocking Fee: 18%

Why the higher rate:

• Increased depreciation risk
  
• Reduced resale value
  
• Extended inventory holding and capital lock-up
  

Items must still meet condition requirements.

Refund issued: Original payment method, minus 18%

Returns may be declined if:

• The item has been used, altered, or damaged
  
• Original packaging is missing or severely damaged
  
• Return request is made after 60 days
  
• Serial numbers do not match
  
• Damage resulted from misuse or improper installation
  

All machines include the full manufacturer’s warranty, which covers:

• Mechanical defects
  
• Electrical failures
  
• Internal component issues
  

Warranty claims are handled directly with our support team to ensure fast resolution.

Once a return is received and inspected:

• Refunds are processed within 5–7 business days
  
• Banks may take additional time to post funds

Initiating a chargeback instead of contacting us may:

• Delay resolution
  
• Result in denial if it violates this policy
  
• Trigger account review
  

We strongly encourage reaching out first—we resolve issues quickly and fairly.