All Jura purchases are covered by Jura's warranty. See product page for more details.

All Capresso purchases are covered by Capresso's warranty. See product page for more details.

Grosche products are not covered by warranty. Returns +refunds are eligible if products are unused and in original packaging. And buyer is responsible for return shipping label.

There are no refunds for Gaia coffee products.

Refunds

You must ship returns via a courier that provides tracking, and provide  Upscale Coffee with the tracking number. You will be responsible for paying the shipping costs for returning merchandise to us. If a returned item is lost or destroyed in transit, your account will not be credited for the return, and you will be responsible for obtaining reimbursement from the courier. Therefore, we strongly recommend that you purchase insurance from the courier for returned items. 

Coffee orders cannot be returned. 

Premium shipping (Next day, 2nd day, etc) charges are non-refundable. Machines purchased for restaurant use excluded. Special order items are excluded.

CUSTOMER SERVICE Hotline 1-800-220-5701

• Monday through Friday from 8:00 am to 8:00 pm Eastern
• Saturday 9:00 am to 5:00 pm Eastern

If you call outside of these times you can always leave a message.

Please note: Traditionally Monday AM is the busiest time and you might encounter waiting times of up to 10 minutes. However you can always opt to leave a voice mail message.

CUSTOMER SERVICE Hotline 1-800-220-5701

• Monday through Friday from 8:00 am to 8:00 pm
• Saturday 9:00 am to 5:00 pm

*Eastern Time Zone

If you call outside of these times you can always leave a message.

Please note:

Traditionally Monday AM is the busiest time and you might encounter waiting times of up to 10 minutes.

However, you can always opt to leave a voice mail message.

Email Us:                                      Fax Us:      
contact@capresso.com            (201)-767-9684