Upscale Coffee offers free standard ground shipping in the lower 48 contiguous United States for orders over $50 . We ship via United Parcel Service (UPS) and United States Postal Service (USPS). For orders outside the lower 48 contiguous United States, please call. If you would like to pay for a premium shipping service (overnight, 2nd Day) please call 888-807-9477 and we will do our best to accommodate you. Most orders ship within 24 to 48 hours after receipt of order.
If for any reason you are not completely satisfied with any product you purchase from Upscale Coffee, you may return it within 30 days for a full refund. Returned items must be in "like new" condition, with all original parts, accessories, manuals, etc., and must be re-packaged in the original retail display box. If any of these items are missing, you will be charged a 20% re-stocking fee.
To return an item, you must contact us via phone or e-mail within 30 days of purchase to obtain a Return Authorization Number. You must ship returns via a courier that provides tracking, and provide Upscale Coffee with the tracking number. You will be responsible for paying the shipping costs for returning merchandise to us. If a returned item is lost or destroyed in transit, your account will not be credited for the return, and you will be responsible for obtaining reimbursement from the courier. Therefore, we strongly recommend that you purchase insurance from the courier for returned items.
Coffee orders cannot be returned.
Premium shipping (Next day, 2nd day, etc) charges are non-refundable. Machines purchased for restaurant use excluded. Special order items are excluded.
Purchases made Between Nov. 10th and Christmas may be returned through January 25th.
Upscale Coffee not charge state sales tax for shipments outside of New York. Please check with your state and/or local municipality regarding your obligation to pay sales tax on items ordered via the Internet. We urge you to comply with your local laws regarding payment of sales/use tax.