UPSCALE COFFEE: THE JURA EXPERTS

Return policy


If for any reason you are not completely satisfied with any product you purchase from Upscale Coffee, you may return it within 30 days for a full refund. Returned items must be in "like new" condition, with all original parts, accessories, manuals, etc., and must be re-packaged in the original retail display box. If any of these items are missing, you will be charged a 20% re-stocking fee.

To return an item, you must contact us via phone or e-mail within 30 days of purchase to obtain a Return Authorization Number. You must ship returns via a courier that provides tracking, and provide Upscale Coffee with the tracking number. You will be responsible for paying the shipping costs for returning merchandise to us. If a returned item is lost or destroyed in transit, your account will not be credited for the return, and you will be responsible for obtaining reimbursement from the courier. Therefore we strongly recommend that you purchase insurance from the courier for returned items. 

Coffee and used cleaning care orders cannot be returned. 

Defective Merchandise

If you find the merchandise to be defective upon delivery and initial use, you may return it to us for replacement. Please contact Upscale Coffee if you find that your merchandise is defective. You will be provided with a Return Authorization Number and be asked to either ship the product to us or we can arrange to have it picked up.

Merchandise that becomes defective after 30 days is subject to the manufacturer’s warranty. Upscale Coffee will not replace defective merchandise after 30 days. Therefore, please register your product with the manufacturer, and retain the manufacturer’s warranty instructions.

Cancellation of Orders

Orders can be canceled at no cost to you if the item has not yet shipped. Please call or e-mail us as soon as possible if you decide to cancel an order, so that we can cancel shipment. Your credit card will be immediately credited when a canceled item has not yet shipped.

If the item has shipped, you will be responsible for paying the shipping costs for returning the merchandise to us. When returning a canceled order, you must ship via a courier that provides tracking, and provide us with the tracking number. If the item is lost or destroyed in transit, you will be charged for the item. Therefore it is recommended that you purchase insurance from the courier so that you can be reimbursed for an item if it is lost or destroyed in transit.

For items that are canceled after they are shipped, your account will not be credited until we receive the returned item. Canceled orders that have shipped must be returned unopened.

Damage in Transit

If you receive an item that was damaged in transit, please contact us immediately. We will contact the courier (UPS or USPS) to pick up the item and return it to us at our expense. We will send you a replacement as soon as possible.

Manufacturer Warranties

All machines come with a one year manufacturer warranty on parts and labor, unless otherwise noted. Shipping costs to the repair facility, for defective merchandise is the customers responsibility.

New Non-Commercial Jura Capresso Super Automatic machines have a 2 year or 6000 drink manufacturers warranty.

 

No warranty covers problems arising from failure to maintain the equipment. Nor does the warranty cover problems arising from miss-use, modification or  failure to follow operating instructions.


Privacy Policy

Virtually all shopping websites gather information about their customers and their activity on their websites. A simple example are shopping carts. Information we save can be used to fill in your address, name, and other preferences automatically when you sign in. This saves you time and helps ensure accuracy.

Most importantly, Upscale Coffee is committed to ensuring that your privacy is protected, and want to ensure you that the information that you give Upscale Coffee when you use this website is used responsibly by us. In regards to your visiting this website, the information by which you can be identified will only be used in accordance with this privacy statement.

Upscale Coffee may change this policy from time to time by updating this page. You should check this page occasionally to ensure that you are happy with any changes. In any case, if you have any questions or concerns about the information we gather, please contact us for further clarification.

Information we collect

We may collect the following information from you:

  • Name
  • contact information including email address
  • Demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

 

What We Do With Gathered Information

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping. Think of this as a digital bookkeeper.
  • By keeping track of sales and visits to our website we may be able to use the information to improve our product offerings and the shopping services we provide.
  • By using your provided email address we may occasionally send you information about special promotions, new products, special offers, or other information which we think you may find interesting.
  • Other ways we may use the information may include contacting you for market research purposes, possibly by email, phone, fax or mail. We might even choose to customize portions of the Upscale Coffee website according to your interests.

Security

Secure personal information is important to all of us! Upscale Coffee is committed keeping the information we gather and store about you secure. In order to prevent your information from getting into the wrong hands we make use of suitable physical, electronic, and managerial procedures to secure and safeguard the information we collect.

How We Use Cookies

What is a “cookie?” A cookie is a small digital file generated from our website which asks permission to be placed on your computer's hard drive. This might be a specific request while visiting a website or it might be a universal permission you have granted through your browser or firewall. Once a cookie is in place it assists us in analyzing web traffic or might remind you when you visit a particular site. Cookies allow web applications to respond to you as an individual, such as a mess at the top of a page that says, “Welcome back, Bob.” The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We also use traffic-log cookies to keep track of what pages are opened by visitors to our website. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for internal analysis and then the data is deleted from our system. We do that in order to tailor our website to better serve your needs.

Cookies are a one-way activity. They do not ever give us the ability to access your compute. It does not give us access to any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. While most browsers are set to accept cookies by default, you have the choice to set browser preferences on your computer to prevent this from happening. Be aware that if you do choose to not accept cookies (from us or from any other website), it may prevent you from taking full advantage of the website.

Links to Other Websites

Our website may contain links to other websites of interest such as manufacturers' websites. Be aware that once you have used these links to leave our site we have no control over that other website. We cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. Please exercise caution and look at the privacy statement applicable to the website in question.

How to Control Your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Many websites give you the option when you fill in a form (such as when ordering and you are asked for your phone number, mailing address, etc.), there will be an option box allowing you to indicate that you do not want the information to be used for any purpose other than ordering on that website.
  • If you once ordered from us and allowed the use of that information for direct marketing purposes, but have now changed your mind, write or email us at info@upscalecoffee.com and let us know. We respect your privacy.

We will never sell, distribute, lease, or lend your personal information to third parties unless we have your permission, or are required to do so by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.